Hi friends, if you often shop on AliExpress, then you probably know how important it is to have a reliable store and receive quality goods. But, unfortunately, even on such a popular site as AliExpress, problems arise. And the question “How to write a complaint on AliExpress?” worries many buyers. After all, a properly drafted complaint can help solve your problem and protect your rights as a buyer.

In this article, we’ll tell you how to properly write a complaint on AliExpress to get a quick and effective resolution to your problem. We’ll talk about all the details and peculiarities of the process, and share tips and advice to help you in your future purchases on AliExpress.

How to write a complaint about Aliexpress

If you encounter a problem when buying from Aliexpress, you can file a complaint on the site. A complaint can be filed if the product does not match the description, was damaged during shipping, or was not delivered on time.

To file a complaint, you need to follow a few simple steps. Login to your Aliexpress account and open the “My Orders” tab. Select the order you want to complain about and click “Open a dispute”.

Choose the type of complaint depending on the situation that occurred and describe the problem in as much detail as possible. Include evidence, such as photos or screenshots, to back up what you are saying.

You can also contact the seller directly to solve the problem before filing a complaint. But if you can’t resolve the problem with the seller, filing a complaint with Aliexpress can help you get a refund for your purchase.

Don’t forget that the time for filing a complaint with Aliexpress is limited. Usually you must file a complaint within 15 days after the order has been delivered.

By following these simple steps, you can easily file a complaint with Aliexpress and get a refund for the problem product.

What problems can be solved with a complaint?

An Aliexpress complaint is a powerful tool for dealing with a variety of issues that may arise when you purchase items. Here are a few examples of the kinds of problems you can complain about:

  1. Unreceived goods: If you have not received your order, do not panic. Instead you can file a complaint with Aliexpress. You need to specify the order number and the reason for the complaint. You can also attach screenshots, which will confirm that the goods have not been delivered.
  1. Poor quality product: if the product you received does not meet the declared quality, you can file a complaint with Aliexpress. You need to select the appropriate category of complaint, describe the problem, and attach photos of the product, which will confirm its poor quality.
  1. Delayed delivery: if you have been waiting for your order longer than the stated delivery time, you can file a complaint with Aliexpress. You need to specify the order number and the reason for the complaint. You can also attach screenshots, which will confirm the delayed delivery.
  1. Does not match the description: if the item you received does not match the description on the site, you can file a complaint with Aliexpress. You need to select the appropriate complaint category, describe the problem, and attach photos of the product that will confirm the discrepancy with the description.
  1. Inadequate packaging: if the item was delivered in insufficiently protected packaging and was damaged during transportation, you can file a complaint with Aliexpress. You need to select the appropriate category of complaint, describe the problem, and attach photos of the goods in the packaging, which will confirm its damage.

Don’t be afraid to use an Aliexpress complaint if you have a problem with your order. It is a simple and effective way to solve the problem, which can help you get your money back or get a replacement product.

What should I do if complaining doesn’t solve the problem?

If complaining to Aliexpress has not solved your problem, do not despair, there are still a few actions you can take:

  • Contact Aliexpress support service. If your complaint has not been resolved, you can write an email to service@aliexpress.com or contact their online chat. Explain your problem and provide all the necessary evidence to help solve the problem.
  • Leave feedback about the seller. If you received a bad product or had another problem with the seller, you can leave feedback on the product page. This will help other customers make a decision about buying from that seller.
  • Contact your bank if a credit card was used to pay. If you paid by credit card and can’t resolve the problem directly with the seller or Aliexpress, you can contact your bank to dispute the payment. Usually the bank will provide this service if you can provide evidence to support your problem.

Don’t forget that the most effective way to avoid problems with purchases on Aliexpress is to choose sellers with high ratings and look at customer reviews before buying.

Conclusion

To conclude this article, we can summarize and reiterate the importance of making a complaint on Aliexpress in order to solve problems with purchases. As we learned, with the help of a complaint you can solve many problems, such as unreceived goods, poor quality goods, delayed delivery, discrepancy with the description and insufficient packaging. If the complaint does not solve the problem, you can always contact the support service of Aliexpress, leave feedback about the seller or contact the bank if a credit card was used to pay. In any case, it is important to act quickly and in a timely manner to get your compensation or solve the problem. We hope that our tips will help you make shopping at Aliexpress safer and more convenient.

FAQ

How can I file a complaint with Aliexpress?

To file a complaint with Aliexpress you need to log into your account and go to “My Orders”. Find the desired order, select the problem you’re having, and follow the instructions on the screen.

What should I do if the seller doesn’t solve my problem?

If the seller doesn’t solve your problem, you can file a complaint with Aliexpress. You can also leave feedback about the seller and contact Aliexpress support if the problem is not resolved.

Can I return an item if it doesn’t match the description?

Yes, if the product does not match the description, you can return it. To do this, you need to file a complaint on Aliexpress by selecting the appropriate option and follow the instructions on the screen.

How long will it take to resolve my complaint?

The time for resolving a complaint on Aliexpress can vary depending on the nature of the problem and the seller. In general, the process can take anywhere from a few days to several weeks. However, Aliexpress is committed to resolving all problems within 60 days, and if no solution is found, you can contact support.

7 thoughts on “How to Write a Complaint on Aliexpress: Step by Step”

  1. Я заказал смартфон пришёл бракованный товар а возврата денег нет я предоставил видео доказательства и всё равно отказали в возврат средств

  2. Hello
    My order with 3037300643900641

    I haven’t received it yet?!
    I will complain about you and tell all my friends not to deal with you. You have to return the money to me. I do not want to buy anything from you anymore.
    Regards

  3. On 10august I worked for aliexpress south Africa online ,but I was not paid the sum R357.52 am a pensioner that money mean lot a to me,I doing orders
    Rajesh maharaj 084 9990029

  4. King Kong 9 mobile was ordered on AliExpress with 1 year warranty. Now its fingerprint is bad, so a replacement was needed for it. We have been ordering it for two-three months but no response is coming. No, payment is not being given for it.

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